WARNING DON'T PURCHASE ANY ITEMS FROM THIS BRAND THEY WILL TAKE A LONG TIME FOR DELIVERY. They were quick on response when I did contact them and identified the issue in a timely manner after. The communication from their business in rounding off this issue was none-existent prior to me sending an email. maybe I’ll check out in a year(?) but I doubt it. I really wish their inventory stock communicated better with the website or vice versa- this could have been solved if they had accurate counts of their inventory and an auto-this is out of stock on zero. I was given refunds for the items they couldn’t fulfill because I was assertive about not letting my money stay in their ecosystem given the circumstances to my reaching out to them. Their customer service member CK was apologetic: offered store credit, something of a similar value, or a refund. No matter how you cut it, I just can’t recommend it based off the experience. The fact that mnml’s service team had no answer when I asked why I was never contacted spoke oceans about how they run their business. This was the case for me when 60% of the items I ordered across two orders (that I waited an additional 8 days after the delivery window to contact on) suddenly had “unfulfillable items” after I contacted mnml. I really was gunning for these folks for a minute but they literally cannot keep on top of their orders and won’t communicate with you when THEY don’t have the inventory for your order, simply wait for you to start asking questions about when your order would arrive.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |